General Terms and Conditions
The General Terms and Conditions of Business (hereinafter referred to as GTC) regulate the mutual contractual relationship between the hotel Vega, s.r.o., Pozlovice 99, 763 26, Luhačovice, ID No.: 64509761, VAT No.: CZ64509761 (hereinafter referred to as the provider, company or hotel) and the client - a natural or legal person who orders accommodation or other services provided by the company in the hotel as a customer (hereinafter referred to as the customer).
In the event of a conflict between the provisions of the contracts, including the company's standardised contracts
and the provisions of the GTC, the provisions of these agreements shall prevail over the provisions of the GTC.
The GTC become part of the pre-contractual arrangements at the moment of commencement of these negotiations between the provider and the client and part of the contracts at the moment of their conclusion.
Article I.
Pre-contractual arrangements
- Pre-contractual arrangements include ordering the services, negotiating their terms and conditions and confirmation of the final order by the provider.
- Orders for services must be made in writing and must make it clear who is making them and what their subject matter is (type of services, terms, prices, etc.). Orders must be sent to the relevant department of the company, i.e. the hotel reception, not by email: recepce@hotelvega.cz or via the booking form on the website, which must be confirmed by the hotel.
- By confirming the email, the provider agrees to provide the ordered services in the agreed scope and the contract is concluded at this moment.
- If additional services are ordered by the Client or his/her designee/representative, both the Provider and the Client are obliged to proceed in accordance with this Article. The Provider undertakes to use its best endeavours to provide the additional services requested, but does not guarantee their provision.
- The hotel reserves the right to determine the length of stay or the type of package in seasonal cases (holidays, Easter, Christmas, weekends) and also the stay can not begin or end on Saturday.
Article II.
Obligations of the Parties
1. Upon conclusion of the contract, the Provider is obliged to provide the Client with the services specified in the contract and the Client is obliged to take over these services and pay the agreed price to the Company for their provision.
Article III
Check-in accommodation
1. Upon check-in, each guest must present his/her ID card or other identity document at the hotel reception and fill in the arrival photo form. After fulfilling the above legal obligations, including filling in the registration card (record for the foreign police), the reception will accommodate the guest and provide him/her with further information about the accommodation.
2. An integral part of these General Terms and Conditions is the Home and Accommodation Regulations available HERE. The guest is obliged to observe and follow these rules.
3. V případě, že klient nenastoupí na pobyt v sjednaném termínu a místě, aniž by tuto skutečnost předem písemně oznámil, zaniká mu dnem plánovaného nástupu právo na poskytnutí ubytování a všech ostatních služeb obsažených v objednávce.
4. Nenastoupení na pobyt je považováno za porušení smluvních povinností klienta a za zrušení pobytu v den nástupu (storno 100 %). Klientovi v takovém případě nevzniká nárok na vrácení zaplacené ceny, finanční náhradu ani na vystavení voucheru na jiný termín.
5. Pokud klient předem nenahlásí a s ubytovatelem si výslovně neodsouhlasí pozdější nástup na pobyt, veškeré služby, které měly být čerpány v době jeho nepřítomnosti, bez náhrady propadají. Za nevyčerpané služby v důsledku pozdního nástupu se neposkytuje žádná finanční ani jiná kompenzace.
6. Pokud klient nenastoupí na pobyt ve sjednaném dni nástupu a neoznámí odklad, je ubytovatel oprávněn uvolnit nevyužitou kapacitu pro další prodej.
Article IV
Payment terms
1. If the Provider requires an advance payment for the ordered services, the Client is obliged to pay the advance payment to the Company in the amount and by the due date specified in the accommodation voucher; the advance payment is understood as a credit of the relevant amount to the Provider's bank account, unless otherwise agreed. If the deposit is not duly paid by the Client, the Provider reserves the right to cancel the agreed reservation and to charge the Client the corresponding cancellation fees according to Article V. of these GTC.
2. The client is obliged to pay the agreed price for the accommodation or other service. The customer undertakes to pay the tax document (invoice) in cash/by credit card at the end of the accommodation or within the due date
specified therein (in the case of invoicing). Any discrepancies in the tax document (invoice) must be complained by the client on the spot at the hotel reception upon payment/acceptance of the invoice.
3. The payment is deemed to be paid when it is credited to the Provider's bank account indicated on the tax document (invoice), unless otherwise agreed.
4. In the event of the Client's delay in payment for the services provided, the Provider shall be entitled to demand from the Client, in addition to payment of the amount due, interest on the overdue amount in the amount of 0.5% for each day of delay commencing on the first day following the due date of the tax document (invoice) until its payment.
5. The Provider reserves the right to use any payment made by the Customer to settle its oldest overdue claim(s) against the Customer. The Provider shall be entitled to use the blocked funds to pay all outstanding amounts incurred during the stay and after the departure of the Guest (e.g. drinks from the minibar, consumption in the restaurant, café, violation of the smoking ban, etc.)
6. Platební podmínky při využití zaměstnaneckých benefitů V případě, že objednatel (host) zvolí úhradu pobytu nebo jeho části prostřednictvím benefitních karet, poukázek či jiných zaměstnaneckých hotelem akceptovaných benefitních programů (dále jen „benefitní prostředky“), vyhrazuje si ubytovatel právo požadovat úhradu zálohy ve výši 100 % celkové ceny rezervovaných služeb předem. Tato záloha je splatná standardními peněžními prostředky (bankovním převodem nebo platební kartou online).
Vypořádání platby proběhne v místě ubytování (na recepci). Po úspěšné autorizaci a stržení příslušné částky z benefitních prostředků hosta bude dříve uhrazená finanční záloha vrácena zpět na účet hosta, případně použita na doplacení rozdílu mezi hodnotou benefitů a celkovou cenou pobytu.
Article V.
Cancellation policy
1. Cancellation always means cancellation, postponement, transfer or modification of a confirmed order.
2. Cancellation must be made by the client only in writing (by email) to the person with whom the terms of the contract were negotiated, i.e. the hotel reception - recepce@hotelvega.cz
3. If the customer cancels the ordered and confirmed services, he/she is obliged to pay the provider cancellation fees according to the price conditions of the reservation; the cancellation fees will be calculated from the price for the cancelled services incl. VAT, as follows:
- if cancelled 21 to 13 days before the start of the stay 30 % of the price
- cancellation 12 to 6 days before the start of the stay 50 % of the price
- cancellation 5 to 2 days before the start of the stay 80 % of the price
- if cancelled the day before arrival or on the day of the start of the stay 100 % of the price
4. For the purposes of these GTC, the price of the room means the price for accommodation, meals, other services, the fee for the stay based on the ordinance of the Pozlovice municipality and VAT at the legal rate.
5. The cancellation fee will be invoiced to the client by a tax document (invoice), which the client is obliged to pay to the provider.
6. The cancellation fee is not charged only in the event of the death of a family member or in cases mandated by law or decree. All such exceptions must be documented in writing by the client.
Article VI.
Complaints about services
1. The client is obliged to file a complaint about the services provided by the provider in writing with the person with whom the terms of the contract were negotiated and, if there is no such person, with the director of the establishment. Such a complaint must be lodged immediately after discovering the deficiencies in the services, but no later than the day following the day on which the services in question were provided to the client. No account shall be taken of subsequent complaints.
Article VII.
Withdrawal from the contract
(1) Either party shall be entitled to withdraw from the contract under the conditions and for the reasons provided for by law or the contract.
2. The Provider shall be entitled to withdraw from the Contract with immediate effect (in whole or in part) if the Client breaches the Contract in a material manner or repeatedly breaches any obligation under the Contract or if the Client is in default in the payment of any amount due by more than 3 days after the due date. The Provider shall be entitled to withdraw from the contract with immediate effect even in the event of a breach of the house and accommodation rules.The Provider shall be entitled to withdraw from the contract with immediate effect even in the event of a breach of the rules for housing animals.
Article VIII.
Jurisdiction
1. The guest has the right to submit a proposal for out-of-court settlement of such a dispute to the designated consumer dispute resolution body, which is:
Czech Trade Inspection Authority
Central Inspectorate - ADR Department
Stepanska 15
120 00 Prague 2
Email: adr@coi.cz
Web: https://adr.coi.cz
The Czech Trade Inspection Authority is a supervisory authority exercising supervision over consumer protection, acting in accordance with Act No. 64/1986 Coll., on the Czech Trade Inspection Authority, as amended, and other legal regulations.www.coi.cz.
2. In accordance with the provisions of Section 1837 (j) of Act No. 89/2012 Coll., the Civil Code, the accommodated person as a consumer does not have the right to withdraw from the accommodation contract if the accommodation facility provides the performance within the specified time.
Article IX.
Consent to receive commercial offers
1. The Customer agrees to receive commercial offers from the Provider if he/she subscribes to the online form or fills in the satisfaction questionnaire directly at the hotel.
Article X.
Higher Power
1. If the provider is unable to fulfil the agreed terms and conditions due to force majeure, it shall have the right to withdraw from the contract without further delay, unless the parties agree otherwise. Force majeure means in particular damage to the hotel and its facilities as a result of natural disasters; in the event of force majeure, the client is not entitled to claim any penalties or equivalent claims against the provider.
Article XI.
Other arrangements
1. The Parties acknowledge that the liability of the Provider, the Customer
and the client's clients are governed by the rules of Section 2894 et seq. of Act No. 89/2012 Coll., Civil Code. Damages shall be compensated in money, unless the parties agree otherwise. In the event that the damage is caused by the Client's clients and the clients fail to pay the claimed damage, the Client undertakes to pay the damage as if it had been caused by the Client.
2. The provider is entitled to require a guarantee in the form of a deposit upon arrival of the clients. The company undertakes to return the deposit, or part thereof, to the clients upon departure of the clients and after settlement of any claims under this paragraph.
3. If the company finds the actions of the client or his/her clients to be a gross violation of the hotel accommodation regulations, the company has the right, after discussing the whole matter
with the client, to terminate the accommodation of the client or his/her clients without compensation or without limitation of the right to charge for the accommodation.
4. The Customer expressly agrees that the Provider is entitled, in accordance with the relevant generally applicable legislation, in particular Act No. 101/2000 Coll., on the protection of personal data and amendments to certain acts, to process and store all information and data provided by the Customer for the purpose of processing the order.
5. The guest acknowledges that the safe at the reception is used for storing valuables (max. value 20000CZK). The hotel is not responsible for loss or damage to valuables left loose in the room and in the hotel outside the safe.
6. Smoking is strictly prohibited in all areas of the hotel, except in designated areas. In case of violation of this prohibition, the provider has the right to charge guests the amount of 5000,-CZK for fire safety hazards and deep cleaning of the premises.
7. Personal belongings left at the hotel can be claimed within 14 days of the end of the stay. These items will be sent to the guest on delivery unless otherwise agreed.
8. All amounts will be generated in CZK.
9.The hotel (operator) is entitled to use the blocked funds to pay all unpaid amounts incurred during the stay and after the departure of the guest (e.g. drinks from the minibar, consumption in the restaurant, café, violation of the smoking ban, or other similar cases)
10. If the guest pays in cash, he/she is required to pay a guarantee of 100% upon check-in.
11. In case of staying with animals, the guest is obliged to observe special rules HERE.
Article XII.
Final provisions
- The GTC shall come into force and effect on 1.6.2020